Payment and delivery

After we receive a request for our products and services our sales managers contact the customer in order to agree the order in full details. After that they prepare and send invoice/invoices for payment for the order made, which may include invoice for hardware equipment, software and technical support depending on the order and customer's preferences. The invoices are coming together with contracts, which text can be found in our public offer page. Preliminary payment for the invoice is 100%. Term of the products preparation and delivery is specified in the invoice and normally takes 1-2 days time to prepare and give to the carrier.

Payment to Technotrade LLC for the invoice is done by SWIFT transfer to Technotrade LLC bank account (payment in USD or EUR):

Legal name: Technotrade LLC
Address: Mrii str. 17, Kyiv 04128, Ukraine

Bank name: UKREXIMBANK (THE JOINT STOCK COMPANY “THE STATE EXPORT-IMPORT BANK OF UKRAINE”)
Bank address: 127 Antonovycha Street, Kyiv 03150, Ukraine
IBAN number: UA463223130000026005012825338
Account number: 26005012825338
SWIFT number: EXBS UA UX (or EXBSUAUXXXX)

The payments can be also done using international payment systems, for example Wise, Payoneer, Revolut. At making the payment using an international payment system follow its rules on how to enter the bank account and SWIFT number as it may differ: some of the systems require to input IBAN, others require to enter a standard bank account, so please consult what values and how to enter with support of the selected payment system.

The transfer must be made with all bank fees paid by the Sender so that the net amount received by Technotrade LLC is equal to the invoiced or quoted value!

Payment for technical support service is also possible to be done through LiqPay service using bank cards (customer receives an email with a link to pay for the invoice ordered).

PLEASE NOTE!
Technotrade LLC is operating according to Ukrainian legal framework, manufacturing facility is located in Kyiv city (capital of Ukraine). Solutions developed by our company have no relation (direct or indirect) to any occupied territories of Ukraine (Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia, Sevastopol or Donbas regions).

Transportation of products may be done using services of DHL international carrier. Upon special request we can also consider using a different international carrier.

Delivery is done using one of the following conditions (in accordance with Incoterms):

• CPT (Carriage Paid To) – at this the cost through a selected carrier is included in the invoice
• FCA (Free Carrier) – at this the customer should provide a request to carrier for pick up of the parcel, cost of transportation is not included in the invoice

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